Today, more and more citizens expect to be able to reach emergency services using modern ways of communication, those that everyone uses daily on their smartphone for leisure or for work, such as chats and video calls.
Smartphones have three unique characteristics – they accompany people anytime, anywhere, they support localization via GPS, and they grant access to the Internet – and it is precisely these three aspects that have allowed reinventing how emergency services interact with citizens.
The NextGen112 project entails significant changes on a technological and workflow perspective, but it is through smartphones that change becomes practical and immediate. Therefore, FlagMii®EML places the smartphone at the centre of the technology evolution and use it as the key element that can speed up the assessment tasks and, thus, improve emergency support to citizens.