“I informed the child’s mother that I was sending her an SMS including a link and that in this way I would be able to see firsthand and from the Control Room what was happening.”
“Through the camera, the operator improved every action, guiding every movement of Michele’s hands, as if he were with us in the room.”
The Control Room of the 118 Bologna is one of the many Italian emergency services using FlagMii® EML in emergency calls response everyday. Here, both the SMS based geolocation and the live video features provide a valuable support to the responders and really help save lives.
It is the case of little Patrick, a 2-year-old boy who risked suffocating for a bite of food while at home with his parents Michele and Stefania. The father and mother tried the unblocking maneuvers, but without success and so called the 118 emergency number.
The nurse who took charge of the call – Daniele Celin – understood that something more was needed than normal telephone support. In cases like these, in fact, there’s a huge difference between hearing the report of the upset parents and seeing firsthand to evaluate the situation.
Photo: www.noisiamopronti.it / Youtube Primapartenza BRESCIA
“Without the help of this new technology, Patrick would certainly not be here today, because the intervention was timely and I believe that in these cases, timeliness is important.”
Photo: www.ilrestodelcarlino.it
“I called 118 number and they asked me what was going on and where we were calling from, then they passed me the nurse who, with an incredible cold blood, proposed to see with his own eyes what was happening in order to remotely guide my husband in resuscitation maneuvers.”
Thanks to FlagMii® EML Daniele Celin – the emergency service responder – was able to observe from his position at the Operations Center the live video of what was happening in Michele and Stefania’s home.
Therefore he was able to guide Patrick’s father accurately, so that the resuscitation maneuvers were carried out correctly. All this took place even before the ambulance left for help.
The live video feature of FlagMii® EML does not not require any smartphone apps to be installed, therefore it saves valuable time and works with any smartphone, even when the caller is upset.
HOW DOES IT WORK?
“It is often thought that the lifesaving moment is when the ambulance arrives on spot, but there is a timeframe – the Therapy-Free Interval – which is the moment in which the call is over and the ambulance leaves to reach the spot. During this period of time we can do many actions, together with those on the other side of the phone who are listening to us.”
In addition to secondary Public Safety Answering Points (PSAPs) such as the 118 emergency number, in Italy FlagMii®EML is also used for 1-1-2 Emergency Number control rooms, that is the first telephone filter for any type of emergency.
In addition to secondary Public Safety Answering Points (PSAPs) such as the 118 emergency number, in Italy FlagMii® EML is also used for 1-1-2 Emergency Number control rooms, that is the first telephone filter for any type of emergency.