“I decided to call the father-to-be to and activate the FlagMii®EML platform, which allows us to make video calls with people in order to have a better view of what is happening, much more precise, and to be able to guide their actions.”
Using FlagMii® EML in EMS Control Rooms is often crucial to saving lives. The story of Elisa Nava and little Alex instead tells a story where FlagMii® EML helped life to begin, the story of a childbirth.
Elisa Nava is a nurse from the 1-1-8, the Italian EMS. She works at the 1-1-8 Control Room in Bologna (Italy) that, like many other Control Rooms in Italy, employs the FlagMii® EML system for localization and call assistance. In the night between 1st and 2nd January 2021, during the Coronavirus pandemic, Elisa received a request for help from a young couple expecting their child.
The birth was imminent, and the EMS operators decided to send the ambulance directly to the home of the two young people. At the same time, however, it was important to start controlling the situation, also due to the state of anxiety of the father.
Photo: OrdineInfermieriBologna, Pagina Facebook / TGCOM24
Thanks to FlagMii EML, nurse Elisa Nava immediately started the live video link with the young couple’s home and in this way, she was able to guide live the phases of the birth, which took place even before the ambulance arrived. Through the video channel managed by the platform, the EMS operator guided the father-to-be, who improvised as an obstetrician, in assisting the birth and supporting his partner. In these situations, being able to see the live scene and observing whether the person involved is correctly carrying out the instructions that are given becomes very important for the success of the operation.
The case of Alex, the child born thanks to this perfect synergy between technology, professionalism of the EMS team and the ability of parents to stick to the expert guidance of responders, is one of the most beautiful examples that fill us with pride. The Italian Society of Territorial Emergency Nurses and the Coordination of the Orders of Nurses of Emilia-Romagna share this opinion and, on 21 February 2021, the Regional Health Councillor of Emilia-Romagna, Raffaele Donini, conferred Elisa Nava and Daniele Celin an award.
“Daniele and Elisa represent the strong point of a system that is made up of skills, professionals, organization, know-how and is made up of technology“
HOW DOES IT WORK?
In addition to secondary Public Safety Answering Points (PSAPs) such as the 1-1-8 emergency number, in Italy FlagMii®EML is also used for 1-1-2 Emergency Number control rooms, that is the first telephone filter for any type of emergency.