Emergency mobile link:
the evolution of automated mobile location
FlagMii EML is the cloud software solution that sets up a direct communication channel between the Control Room CAD and the callers' smartphone. Moreover, FlagMii® EML activates a remote eye on the scene of the incident, through native videostream functions for rescuers.
Look at the incident scene with the eyes of the rescuers
FlagMii® EML sms location services are used by the control rooms of the EMS services, by the call centers of the Police, Fire Department and ambulance services to solve the most complex emergency situations. In these scenarios, the smartphone of the people at the accident site becomes a live camera and allows the operators in the exchange to have maximum awareness of the event in progress.
HOW IT WORKS
Managing silent calls through chat, cascading questions and attachments
Many people who call the emergency numbers cannot speak. This can be due to an ongoing threat, such as for hostages and during terrorist actions. Through the emergency mobile link, the call-takers of the emergency numbers (112, 911, ...) can interview the caller during a silent call through written assessment protocols and provide instructions through images and attachments.
HOW IT WORKS
Support the deaf using text chat,
video chat and interpreters
The emergency mobile link created by FlagMii® EML establishes a communication channel between the rescue control room and the deaf caller. The textual communication, combined with images and sign language interpreters, allows to carry out all the assessment operations of the case and to support the interlocutor while waiting for help.
Group conference and
second opinion teleconsulting
Smartphone mobile link through SMS locator includes the function of group video call. In the emergency context, this is a crucial function for sharing data with all rescue teams. The inclusion of chat and videoconferencing participants also extends second opinion and teleconsulting features to emergency calls. Group videoconferencing is used by simultaneous translators in the case of calls from foreigners and tourists.
Get accurate emergency location from any smartphone device
Not everyone uses a latest generation smartphone. When you locate the place of the emergency, the caller's phone becomes the focus of your support action and you cannot overlook the large number of users who have less technologically advanced models. FlagMii's device-independent technology uses all positioning methods (cell ID, WiFi, GPS), to extend the AML (Advanced Mobile Location) and ELS (Emergency Location Services) services towards a truly universal rescue system.