Read the story of Patrick, the 2-year-old boy saved by Italian emergency service 118 thanks to FlagMii®EML’s live video stream. The emergency service responder was able to remotely guide Patrick’s father in the resuscitation manoeuvres.
LOCATE CALLERS AND TEAMS IN SECONDS
FlagMii®EML automatic location retrieval works with every smartphone, it’s SMS based and includes tracking function for multiple targets.
LIVE VIDEO FOR SITUATIONAL AWARENESS
Use the live video transmission from the caller's smartphone or from rescuer and operator devices to watch the incident scene and give focused instructions.
SUPPORTING DEAF PEOPLE AND SILENT CALLS
Fulfill the international guidelines for emergency services by supporting impaired people. Take care of callers under threat using the silent call feature.
With the FlagMii®EML embedded translation and natural language processing engine, operators can give support to foreign callers and tourists.
Best practice: supporting Italian emergency number for deaf people
In Italy, the emergency service has set up a reference number for deaf citizens and FlagMii®EML has been selected to fine-tune the service, thanks to its ability to establish an effective communication channel in all situations where the common voice call is impossible.
Fields of application
Emergency and Rescue
FlagMii®EML is employed by emergency responders worldwide to acquire in few seconds the location of the caller. Control Rooms use the live video stream to better assess the incident and to provide life-saving instructions. Silent calls and deaf people support ensure the best effectiveness in call management and dispatch.
Public Safety Interoperability
In Public Safety Answering Points (PSAPs), FlagMii®EML operates as a common assessment layer and allows separate Control Rooms to share incidents and to perform a multi-disciplinary case management. The case is available on the cloud to each Body which is involved in the emergency. This is particularly effective in multi-level scenarios (Primary / Secondary PSAPs).
Civil Protection and Homeland Security services employ FlagMii®EML to locate incidents, to track patrols and teams and to broadcast live video streams from disaster scenes and operation areas. Multiple participants can join the session and share information, this is crucial when consultants and technicians must be involved remotely.
Logistics and Utilities
FlagMii®EML features allow Logistic, Utility and Energy companies to better manage their workforce and plants. Field engineers and repairmen can send live video of a system breakdown, while the operation centre forwards diagrams and guides as attachments. Remote workforce can be located and tracked while travelling, for safety and logistic purpose.
security is the same of end-to-end bank transactions